FAQ

Instructions

Follow this simple guide to make sure your dogs enjoy their new toy!

We know it can be super exciting to turn on the motor and let the fish flop away! However, we'd advise you to slowly introduce the Floppy Fishy to your dog without turning it on. Let your dog get comfortable with the toy and let them play with the inoperable toy. Once they are comfortable, you may turn on the Floppy Fishy and reinforce the behavior with treats. Some dog may immediately be tempted to play, but some may still be cautious. Take your time!

All Floppy Fishys should come with batteries charged. However, it may be possible for it to lose its power during transit. Charging should not take longer than 1 hour and should last up to 5 days of playtime.

The Floppy Fishy can manually be turned on and off. While it is on, it will flop whenever motion is detected. If there is no motion, it will conserve power and stay still. If the Floppy Fishy is turned off, it will be inanimate until turned back on.

About the product

More about the Floppy Fishy and how it works!

We only use high quality durable, and non-toxic plush cotton for the Floppy Fishy.

Only the cover & filling is machine washable, please do not include the electric motor or catnip when washing.

Yes! We've seen many customers use the Floppy Fishy as a great cat toy! Our materials are durable and safe! If there is anything wrong, you can always contact us for a replacement or a refund!

Shipping, Returns & Warranty

All orders are processed between 1-3 business days (excluding Fri-Sun).

Delivery times vary from location.

United States: 5-12 business days (USPS Parcel Select Ground)

Australia: 5-12 business days (Australia Post)

Canada: 5-12 business days (Canada Post)

Rest of the world: 5-15 business days (Local Carrier)

We offer a 30 day limited warranty on all Floppy Fishys purchased from www.floppyfishyco.com and authorized retailers. The warranty covers the repair or replacement of any defective material or component. In the rare case that we are unable to repair or replace the defective material or component, we will submit a refund. It does not cover any issues due to normal wear and tear, misuse or loss/theft of the Floppy Fishy

We would be happy to accept returns of any unused Floppy Fishy* in its original packaging within 30 days of the purchase date.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. Floppy Fishy will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at hello@floppyfishy.com and return your item to:

4779 Hanoverville Rd building 200, Bethlehem, PA 18020

More questions?

No problem! Just contact our support team at hello@floppyfishy.com or click on our contact page for more information. We will reply to you as soon as possible.

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